Terms And Conditions
Please read all these terms and conditions carefully so we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all the information you require. If you are unsure about anything please do not continue with your purchase and email us at firstname.lastname@example.org before finalising your purchase.
These Terms and Conditions will apply to the purchase of the goods by you (the 'Customer' or 'you'). We the supplier (the 'Supplier' or' us' or 'we') are Ulti-Mate wooden dummies whose trading name is Ulti-Mate Wooden Dummies. A registered business registered in England and Wales with email address: email@example.com;
telephone number: 07542733035 (+44 for overseas).
These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. By ordering any of the our services, you agree to be bound by these Terms and Conditions. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the goods;
Delivery location means the supplier's premises or other location where the goods are to be supplied, as set out in the Order;
Durable medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
goods means the goods advertised on the Website that we supply to you of the number and description as set out in the order;
Order means the customer's order for the goods from the us as submitted following the step by step process set out on the Website;
Website means our website: www.ulti-mate-wooden-dummies.co.uk which the goods are advertised.
The description of the goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size, colour or brand of the goods supplied. We reserve the right to send you a similar product if the item ordered is unavailable. The items sent will be of equal or higher value and equally suitable for the purpose intended.
In the case of Bespoke custom made to order or any goods made to your special requirements, it is the customers responsibility to ensure that any information or specification you provide is accurate. We cannot offer refunds for specifications provided incorrectly. It is your responsibility to check this before submitting your order to us.
All goods which appear on the Website are custom made to order unless otherwise stated.
We can not make changes to the size of goods once materials have been purchased and machined.
We only use any information provided by the customer strictly for delivery purposes and order specifications.
We may contact you by using e-mail or other electronic communication methods and by post and you expressly agree to this.
Basis of Sale
The description of the goods on our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately if any details are incorrect. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (ie the order confirmation). You will receive the order confirmation within a reasonable time after making the contract.
You are responsible for entering and proof reading all the text and details entered for each custom made item ordered. This includes text such as postal address, e-mail address, telephone numbers order details etc. We assume that you have checked the details and that they are correct.
We reserve the right to refuse production of goods that, we believe, are or have potential to be offensive, infringe copyright or potentially fraudulent. In such a case, you will be informed and any money paid will be refunded.
Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and then us in writing.
We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer. We do not accept terms or conditions by you.
Rights To Use Content Images
Any use of our websites content or images may not be copied and passed on to a third party by you without permission from us.
All images provided by us, are protected by the laws of copyright and may not therefore be used or copied without our permission.
You may not use our images in any process which involves graphic, digital, mechanical or electronic reproduction including photocopying
Price and Payments
Payment must be made by submitting your Paypal, credit or debit card details with your order and we can take payment immediately. You may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility. If the customer is paying for an item over a period of time with several/multiple payments then work will not commence until all payments have been received in full by Ulti-Mate Wooden Dummies.
Payments can be made by PayPal or card via Paypal. All payments are made via Paypal's secure payments system.
We will deliver the Goods, to the Delivery Location provided by the customer. Delivery times are not included within the build time, but will be sent out within a reasonable timeframe thereafter providing customer has paid all outstanding balances. Build times will vary due to the amount of orders already taken at the time of your order, build times are only approximate and exclude weekends, shipping time and holidays. Current estimated build time due to high demand is approximately 250 business days.
All products are packaged very well and we accept no liability for loss or damage caused by the courier during the shipping of the products. We cannot be responsible for the products once they have left the premises of Ulti-mate wooden dummies. All items are subject to shipping costs unless otherwise stated. Customers are liable for all shipping costs prior to the item being shipped.
Due to variation of our items by size weight and by location of customer and fluctuation of courier prices etc, then it is the customers responsibility to enquire for a shipping quotation prior to placing their order. If the customer does not enquire a quote prior to ordering then they will be given the best available quote when their item is ready to be shipped.
Shipping costs will apply to all price reduced and special offer items.
If the customer receives courier damaged goods then the customer must inform us within 48 hours of receipt, with pictures of the item damage, the packaging and the entire product. All original packaging must be kept by the customer until the claim has been completed. This must be done by the customer so a claim can be processed.
If the customer assembles the item then Ulti-mate wooden dummies considers that the customer has accepted the Item. All claims are at the discretion of Ulti-mate wooden dummies. The customer will always be advised of the shipping date of the products , all products will only be shipped to the customers address on the order details at the time of purchase.
In exceptional circumstances the products may be shipped to an alternate address, proof of identity and purchase ( original Paypal receipt) must be given to Ultimate Wooden Dummies prior to shipping to any address other than the original address.
It is the responsibility of the customer to make adequate arrangements to receive the products.
If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.
It is Your responsibility to check for entering complete and accurate delivery postal details. We will not be liable for any lost orders due to incorrect information given.
Risk and Title
Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you. Ulti-mate wooden dummies trusts that the equipment supplied will be used in a correct circumstances and responsible manner, and that the customer has sole responsibility for the use of the equipment by themselves or any third party. Ulti-mate wooden dummies is not responsible for any injury during use.
Withdrawal, Returns and Cancellation
You can withdraw the order (in stock items only) by telling us before the contract is made (confirmation email), if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
Goods that are made to your specifications and all bespoke custom made Items.
Also, the Cancellation Rights for a contract cease to be available in the following circumstances:
Right to cancel
Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason (in stock items only). Custom made items do not have a cancellation right.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the goods. The right to cancel will be 14 days after delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (e.g a letter sent by post, fax or email). In any event, you must be able to show clear evidence of when the cancellation was made.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects Of Cancellation In The Cancellation Period
Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.
Deduction for Goods supplied
Goods must be returned unopened and in original packaging, and be in the condition it was received in. It must be in the condition it is fit for resale at full value.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. The customer is liable for return postage and must used and insured service to the total value of goods. All goods will be inspected prior to any refunds given.
Timing of reimbursement
If we have not offered to collect the goods, we will make the reimbursement without undue delay, and not later than:
a. 14 days after the day we receive back from you any goods supplied, or
We will make the reimbursement using the same means of payment as you used for the initial transaction.
For the purposes of these Cancellation Rights, these words have the following meanings:
a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the goods will:
a. be of satisfactory quality;
b. be reasonably fit for any particular purpose for which you buy the Goods
c. conform to their description.
It is not a failure to conform if the failure has its origin in your materials.
Successors And Our Sub-contractors
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer's above rights relating to delivery and any right to cancel, below.
Governing Law, Jurisdiction And Complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints in the following way:
If you wish to make a complaint, please fully detail your issue and e-mail: firstname.lastname@example.org and we will fully investigate the matter and respond to the complaint within 14 working days or less if possible.